Welcome to ERIC LUCAS Creative Ads LLC (hereinafter referred to as “the Company” or “We”).
This policy applies to all digital products and advertising design services purchased through this website. Please read the following terms carefully before making a purchase.

I. Scope of Application
As the Company primarily provides digital products and custom design services (such as advertising assets, visual design files, design proposals, etc.), the form of delivery is typically via electronic files or online services; therefore, these offerings differ from physical goods.
Generally, once digital products have been delivered or downloaded, they are not eligible for return.

II. Refund Policy

  1. Situations Eligible for a Refund
    You may request a refund under the following circumstances:
    The order is cancelled before design work has commenced or before any deliverables have been provided.
    A duplicate payment occurred due to a system error.
    We failed to provide the agreed-upon services.
    In the above situations, we will issue a full or partial refund upon verification.
  2. Situations Not Eligible for a Refund
    Refunds are typically not provided under the following circumstances:
    The digital product has already been delivered or downloaded.
    The design project has already commenced (including instances where initial drafts have been submitted).
    The refund request is based on personal preference (e.g., “I do not like the style”).
    Project delays or dissatisfaction resulted from the client failing to provide necessary materials in accordance with the agreed communication process.
  3. Refund Guidelines for Design Projects
    For advertising design and custom services:
    Cancellation prior to the initial draft stage: A full refund may be requested.
    Initial drafts have been submitted: A design fee will be charged (typically ranging from 30% to 70% of the total project cost).
    Project completed: Refunds are not supported.
    The specific fee percentage will be reasonably assessed based on the progress of the project.

III. Revision and Redesign Policy
To ensure client satisfaction, we offer revision services within a reasonable scope:
Each project typically includes a limited number of free revisions (specific details are subject to the service description).
Revisions exceeding the agreed scope or involving major directional changes may incur additional fees.
We recommend that clients clearly articulate their requirements as early as possible in the project lifecycle to maximize efficiency and satisfaction.

IV. Return Policy Clarification
As the Company’s products consist of digital content (rather than physical goods), the traditional process of “returning” items does not apply.
Once files have been delivered or downloaded, the product is deemed to have been utilized.

V. Refund Application Process
If you meet the eligibility criteria for a refund, please follow the procedure below to submit your request:
Send an email to our customer service address.
Provide your order details (e.g., Order Number, Date of Purchase).
State the reason for the refund request and attach any relevant supporting documentation (if applicable).
We will review your application and respond within 3–5 business days of receipt.

VI. Refund Processing Method
Once your application has been approved, the refund will be issued back to your original payment account.
The actual time required for the funds to reach your account depends on your payment service provider (typically 5–10 business days).

VII. Contact Information
If you have any questions regarding this policy or your order, please contact us:
Company Name: ERIC LUCAS Creative Ads LLC
Company Address: 5915 E SUMMIT CIR, WASILLA, AK 99654
Email: [email protected], [email protected]

VIII. Policy Updates
We reserve the right to update this policy in accordance with business developments and legal requirements. Any updated versions of this policy will be published on our website and shall take effect immediately.

We are committed to providing you with high-quality creative design services while ensuring that our transaction processes remain transparent and fair. Should you have any questions or concerns, please do not hesitate to contact us.