Welcome to ERIC LUCAS Creative Ads LLC (hereinafter referred to as “the Company” or “We”).
This policy outlines our delivery methods, timelines, and related details regarding our digital products and advertising design services. Please read this document carefully before making a purchase or placing an order.

I. Delivery Methods
All products and services provided by the Company are delivered in a digital format; no physical goods are shipped. Delivery methods include, but are not limited to:
Delivery via email (as attachments or download links)
Cloud storage download links (e.g., via secure file transfer services)
Client-specified digital delivery methods (subject to mutual agreement)
Please ensure that the email address you provide is accurate and valid to ensure the successful receipt of your files.

II. Deliverables
Depending on the type of service or product you have purchased, we will provide the corresponding digital content, including:
Advertising design files (e.g., JPG, PNG, PDF, etc.)
Editable source files (e.g., AI, PSD, etc., depending on the selected package or agreement)
Corporate visual identity designs and related assets
E-commerce or website visual design resources
The specific deliverables shall be determined by the details outlined in the order or the project scope mutually agreed upon by both parties.

III. Delivery Timelines
Delivery timelines vary depending on the type and complexity of the project:
Basic Design Services: Typically 1–3 business days
Moderately Complex Projects: Typically 3–7 business days
Large-Scale Projects: Typically 7–15 business days or longer
The final delivery timeline shall be determined by the agreement reached at the time of project confirmation.

IV. Delivery Process
To ensure the smooth execution of the project, we typically follow this process:
The client submits requirements and confirms the order
The project officially commences upon completion of payment
We provide initial drafts for the client’s review
We revise and refine the work based on client feedback
We finalize the final version and proceed with digital delivery
Clients are requested to provide feedback within a reasonable timeframe to avoid project delays.

V. Delays and Special Circumstances
Delivery timelines may be subject to delays under the following circumstances:
The client fails to provide necessary materials or feedback in a timely manner
Major changes occur regarding the project requirements
Force majeure events occur (e.g., system failures, network issues, etc.)
In the event of a delay, we will communicate with you promptly and adjust the delivery schedule accordingly.

VI. File Receipt and Confirmation
Once files have been sent, please download them promptly and verify the integrity of their contents.
Should you encounter any issues during the receipt process (e.g., inability to download, file corruption, etc.), please contact us within three (3) business days.
Failure to provide feedback within a reasonable timeframe will be deemed as confirmation that the delivery is complete and the content is accurate.

VII. Resending and Storage
We are able to provide file re-sending services for you within a reasonable timeframe.
We recommend that you back up the files immediately upon receipt to prevent data loss.
Once the designated storage period has elapsed, we cannot guarantee the long-term retention of project files.

VIII. Contact Information
If you have any questions regarding the delivery process or file receipt, please contact us:
Company Name: ERIC LUCAS Creative Ads LLC
Company Address: 5915 E SUMMIT CIR, WASILLA, AK 99654
Email: [email protected], [email protected]

IX. Policy Updates
Our company reserves the right to update this Digital Delivery Policy at any time. Any updates will become effective immediately upon their publication on our website.

We are committed to providing you with an efficient, secure, and professional digital delivery experience, ensuring that your design projects are completed successfully and delivered in a timely manner.